How do I return an item?
New Moon Comics, LLC Return Policy
We will gladly accept returns in the event of an unwanted purchased. Please contact the store within 14-business days of marked shipping date (note: this is the date we ship the item to you, not when the item is ordered or when it is received) prior to shipping the item back.
Return refund will be issued once item is inspected. The item must be unopened and still secure in it's original packaging.
If the return is due to our error; we will refund 100% of your purchase price once the item is received and inspected. We will send you a STAMPS.COM prepaid return label to send the item back to us. If you are unable to receive the prepaid STAMPS.COM prepaid return label we will be happy to refund your return shipping (based on your shipping method used at checkout. If you elected 'standard shipping' we will only refund the amount for that service. We will not issue a payment that exceeds the shipping to send the item to you. Priority Mail maximum, we will not pay for Express Mail return shipping).
If the return is due to you not wanting the item (changed mind), we will refund only the purchase price of the item shipped to you that was returned once it is inspected. Shipping & handling charges will not be refunded.
Custom orders are subject to a 20% restocking fee. All other orders are subject to a 10% restocking fee. All refunds are subject to a $1.00 processing fee.